{"id":1364,"date":"2025-06-19T15:53:54","date_gmt":"2025-06-19T12:53:54","guid":{"rendered":"https:\/\/iousha.com\/?page_id=1364"},"modified":"2025-09-18T18:17:22","modified_gmt":"2025-09-18T15:17:22","slug":"delivery","status":"publish","type":"page","link":"https:\/\/iousha.com\/en\/delivery\/","title":{"rendered":"Delivery"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\" id=\"delivery-and-return-policy\">Delivery and Return Policy<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"delivery-terms-in-israel\">\ud83d\ude9a Delivery Terms in Israel<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"pre-order-delivery\">Pre-order Delivery:<\/h3>\n\n\n\n<p><strong>Free Delivery:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>For orders of 500 \u20aa and above<\/li>\n\n\n\n<li>Delivery is carried out by courier service throughout Israel<\/li>\n\n\n\n<li>Delivery time: 2-14 business days from order completion<\/li>\n<\/ul>\n\n\n\n<p><strong>Paid Delivery:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>For orders under 500 \u20aa &#8211; delivery cost is 45 \u20aa<\/li>\n\n\n\n<li>Delivery is carried out by courier service throughout Israel<\/li>\n\n\n\n<li>Delivery time: 7-14 business days from order completion<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"pre-order-specifics\">Pre-order Specifics:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Items are crafted individually after order placement<\/li>\n\n\n\n<li>Production time: 10-21 business days (depending on item complexity)<\/li>\n\n\n\n<li>Upon completion, you will receive notification of order dispatch<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"return-policy\">\ud83d\udd04 Return Policy<\/h2>\n\n\n\n<p><em>In accordance with Israeli Consumer Protection Law<\/em><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"right-to-cancel-order\">Right to Cancel Order:<\/h3>\n\n\n\n<p><strong>Before Production Begins:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Order cancellation is possible within 14 days of placement<\/li>\n\n\n\n<li>Full refund of paid amount (including delivery costs)<\/li>\n\n\n\n<li>Cancellation notice must be provided in writing<\/li>\n<\/ul>\n\n\n\n<p><strong>After Production Begins:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cancellation is only possible in exceptional circumstances<\/li>\n\n\n\n<li>Upon cancellation, customer compensates for work already performed and materials used<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"return-of-completed-items\">Return of Completed Items:<\/h3>\n\n\n\n<p><strong>Grounds for Return:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Significant manufacturing defects<\/li>\n\n\n\n<li>Non-compliance with ordered specifications (size, color, material)<\/li>\n\n\n\n<li>Damage sustained during transportation<\/li>\n<\/ul>\n\n\n\n<p><strong>Return Timeline:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Return notification: within 14 days of receipt<\/li>\n\n\n\n<li>Item return: within 14 days of notification<\/li>\n<\/ul>\n\n\n\n<p><strong>Return Conditions:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Item must be in original condition<\/li>\n\n\n\n<li>Original packaging preserved<\/li>\n\n\n\n<li>All documents included (receipt, certificate, care instructions)<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"refund-process\">Refund Process:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Return review: up to 14 business days<\/li>\n\n\n\n<li>Refund processing: within 14 days after return approval<\/li>\n\n\n\n<li>Refund issued using the same payment method<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"exceptions\">Exceptions:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Items made to individual measurements\/designs are non-returnable (except in case of defects)<\/li>\n\n\n\n<li>Personalized items (engraving, custom inscriptions) are non-returnable<\/li>\n\n\n\n<li>Items that have lost their appearance due to customer fault<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"return-shipping-costs\">Return Shipping Costs:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Return shipping costs are paid by the customer<\/li>\n\n\n\n<li>In case of defects or seller error &#8211; costs covered by the store<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>Contact Information:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Email: <strong><a href=\"https:\/\/iousha.com\/wp-admin\/user-edit.php?user_id=1&amp;wp_http_referer=%2Fwp-admin%2Fusers.php\">ozertam@gmail.com<\/a><\/strong><\/li>\n\n\n\n<li>Phone: +972 50-576-1774<\/li>\n\n\n\n<li>Business Hours: Sunday &#8211; Thursday 09:00-18:00<\/li>\n<\/ul>\n\n\n\n<p><em>These terms are compiled in accordance with the Israeli Consumer Protection Law 1981 and Distance Selling Law.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Delivery and Return Policy \ud83d\ude9a Delivery Terms in Israel Pre-order Delivery: Free Delivery: Paid Delivery: Pre-order Specifics: \ud83d\udd04 Return Policy In accordance with Israeli Consumer Protection Law Right to Cancel Order: Before Production Begins: After Production Begins: Return of Completed Items: Grounds for Return: Return Timeline: Return Conditions: Refund Process: Exceptions: Return Shipping Costs: Contact [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_gspb_post_css":"","footnotes":""},"class_list":["post-1364","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/iousha.com\/en\/wp-json\/wp\/v2\/pages\/1364","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/iousha.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/iousha.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/iousha.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/iousha.com\/en\/wp-json\/wp\/v2\/comments?post=1364"}],"version-history":[{"count":4,"href":"https:\/\/iousha.com\/en\/wp-json\/wp\/v2\/pages\/1364\/revisions"}],"predecessor-version":[{"id":6057,"href":"https:\/\/iousha.com\/en\/wp-json\/wp\/v2\/pages\/1364\/revisions\/6057"}],"wp:attachment":[{"href":"https:\/\/iousha.com\/en\/wp-json\/wp\/v2\/media?parent=1364"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}